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About Mau and Mau

Q1: What is Mau and Mau?
A: Mau and Mau is a brand dedicated to designing and manufacturing high-quality candles, sculptures, lighting, and other home decor items. We pride ourselves on our craftsmanship and the unique aesthetics of our products.


Products and Materials

Q2: What types of products do you offer?
A: We offer a wide range of products including scented and decorative candles, artistic sculptures, elegant lighting solutions, and various other home decor items.

Q3: What materials are used in your products?
A: Our products are made from a variety of materials such as premium wax for candles, durable metals and ceramics for sculptures, and high-quality glass and metals for our lighting solutions.

Q4: Are your candles environmentally friendly?
A: Yes, we use eco-friendly wax and natural wicks in our candles to ensure they are safe for both you and the environment.

Ordering and Shipping

Q5: How can I place an order?
A: You can place an order directly through our website. Simply browse our products, add your selections to the cart, and proceed to checkout.

Q6: Do you offer international shipping?
A:Yes, we offer international shipping. Shipping costs and delivery times vary based on the destination.

Q7: How long will it take for my order to arrive?
A:Delivery times depend on your location and the shipping method chosen. Typically, orders are processed within 2-3 business days and standard shipping takes 5-7 business days.

Q8: Can I track my order?
A:Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.

Returns and Exchanges

Q9: What is your return policy?
A: We accept returns within 30 days of purchase for items that are unused and in their original packaging. Please visit our Returns and Exchanges page for more details.

Q10: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order details and reason for the return or exchange.

Custom Orders and Bulk Purchases

Q11: Do you offer custom orders?
A: Yes, we offer customization options for many of our products. Please contact us with your specific requirements and we will work with you to create a unique piece.

Q12: Can I place a bulk order for events or corporate gifts?
A:Absolutely! We offer bulk order options for events, corporate gifts, and more. Please get in touch with our sales team for bulk order inquiries and special pricing.

Care and Maintenance

Q13: How should I care for my Mau and Mau candles?
A: To ensure the longevity of your candles, keep them away from drafts, trim the wick to 1/4 inch before each use, and allow the wax to melt to the edges during each burn to prevent tunneling.

Q14: How do I clean and maintain my sculptures and lighting?
A:Use a soft, dry cloth to clean your sculptures and lighting fixtures. Avoid using harsh chemicals or abrasive materials to prevent damage.

Contact and Support

Q15: How can I contact Mau and Mau for support?
A: You can reach our customer service team via the Contact Us page on our website, or by emailing us directly at We are here to assist you with any questions or concerns.

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